Bulgaria's Mobiltel Selects Amdocs' Software and Services to Enhance Customer Experience
       By: Amdocs
Posted: 2008-10-07 06:21:56
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Mobiltel (M-Tel), the largest mobile provider in Bulgaria, has selected products from the Amdocs CES 7.5 portfolio. Amdocs products will replace M-Tel's existing billing, ordering and customer management operations with integrated Amdocs software. In addition, Amdocs will be the prime systems integrator and will provide ongoing product support and maintenance.

M-Tel is a wholly-owned subsidiary of the mobilkom austria group, and joins other subsidiaries to deploy Amdocs, including in Austria, Liechtenstein, Slovenia, Serbia and Macedonia. The Amdocs software will provide M-Tel with a single view of all customer information to reduce time to market for new services and deliver improved customer service for an enhanced customer experience.

M-Tel has licensed a number of pre-integrated billing and customer relationship management (CRM) products to address multi-channel ordering, customer self-service, sales force automation, customer service and support, and billing. M-Tel will also deploy the Amdocs Enterprise Product Catalog to gain a single view of all product definitions to streamline ordering.

For more information about the Amdocs CES 7.5 products, please visit: http://www.amdocs.com/Site/Products/Products.htm.

About Amdocs Customer Experience Systems (CES)

Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real- world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit http://www.amdocs.com/Site/Vision/CES/SOD.htm for more information.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11, May 6 and August 11, 2008.
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