Home Add to Favorite Contact Submit  
           28 March, 2024


    
Category:  Press » Automotive

 

Hino Trucks Repeats Top J.D. Power and Associates Rankings for Customer Satisfaction

Popularity:
         Views: 1749
2012-01-23 01:02:58     
Hino.com

NOVI, Mich., Jan. 20, 2012 -- Hino Trucks is proud to announce two new accolades from J.D. Power and Associates. Hino Trucks ranks highest in customer satisfaction with conventional medium duty engines, four years in a row and Hino Trucks ranks highest in customer satisfaction among conventional medium duty trucks, two years in a row, according to the J.D. Power and Associates 2010 Medium Duty Truck Customer Satisfaction Study(SM).

Engine Study
As competition intensifies in the medium-duty truck engine market, quality and reliability remain the most important aspect of overall satisfaction. The Engine Study, now in its fourth year, measured customer perceptions of 2010 model-year Class 5, 6 and 7 trucks equipped with both gasoline and diesel engines by looking at eight distinct factors: engine reliability/dependability; ease of access for service or maintenance; maintaining speed on grades; acceleration when fully loaded; control module (ECM); vibration at idle; engine warranty; and average fuel economy.

Customer Satisfaction Study
The Customer Satisfaction Study, now in its 19th year, measures customer perceptions of 2010 model-year Class 5, 6 and 7 commercial trucks. Within the product index, six factors are used to determine overall satisfaction: engine; warranty; cost of operation; cab and body; ride/handling/braking; and transmission. The study also measures satisfaction with services received from an authorized truck dealer. Six factors comprise the service index: service facility; service quality; service advisor; service initiation; service delivery; and service price.

Hino Trucks had the highest scores in all ratings factors for both studies. "This kind of accolade provides Hino Trucks valuable, independent feedback as we continue our commitment to exceed our customer's performance and power expectations," said Glenn Ellis, Vice President of Marketing for Hino Trucks. "Hino Trucks has built strong owner loyalty and driver satisfaction with a reputation for producing high quality medium duty trucks in the U.S. We are proud of these achievements and in Hino's ability to deliver the best product in the industry."

Hino's complete 2012MY product line-up of conventional trucks is now approved to use up to B20 biodiesel. Under the hood, the 338 model is powered by Hino's proprietary six-cylinder 8L J08E-VB and produces 260 hp with 660 lb. ft. of torque. All come standard equipped with Allison's fully automatic transmissions. Hino has selected the most environmentally friendly technology to meet Environmental Protection Agency (EPA) 2010 emissions regulations — selective catalytic reduction (SCR) - and is the only manufacturer to meet current EPA emissions standards without the use of credits. Our SCR technology provides key benefits to owners as well, increasing fuel economy by 3.5–5%. Innovative engineering combined with the highest level of craftsmanship ensures that each truck offers features such as ease of access, great lines of sight and outstanding maneuverability.

About Hino: Hino Trucks, a Toyota Group Company, assembles, sells, and services Class 4-7 conventional commercial trucks in the United States. The headquarters is located in Novi, Michigan and boasts a network of over 160 dealers nationwide committed to achieving excellence in customer service and support. Hino Trucks is the premier medium duty nameplate in the United States with a product lineup that offers the lowest total cost of ownership, superior fuel economy, industry-leading environmental friendliness, unmatched reliability and maneuverability, and the most comprehensive bundle of standard features in the market. For more information, visit our internet home page at www.hino.com or follow us on Facebook, Twitter and YouTube.

About J.D. Power and Associates: Headquarterd in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of the McGraw-Hill companies.

Specialized in: Hino - Truck - Hino Truck - Hino Usa - Toyota - Fleet
URL: http://www.hino.com
Print press release      Bookmark this page
Related Press releases 
Continental Mitsubishi offers customers the option to defer payment on new Mitsubishi models and used vehicles for 90 days (Popularity: ): COUNTRYSIDE, Ill. - April 17, 2020 -- Continental Mitsubishi, a dealership serving the automotive needs of Chicago and the entire surrounding area, is currently offering buyers of both new and used vehicles the option to defer payments for 90 days. This offer applies to both new Mitsubishi models and vehicles from its extensive pre-owned inventory.The special payment deferment offers from Continental Mitsubishi are being implemented in an effort to provide ...
Altia and Cypress Deliver ISO 26262-Compliant HMI Graphics and Storage Solutions for Automotive Displays (Popularity: ): COLORADO SPRINGS, Colo. - November 02, 2018 -- Altia and Cypress Semiconductor Corp. have collaborated on a new automotive instrument cluster graphics solution that delivers functional safety. Altia and Cypress will demonstrate the instrument cluster at the 2018 Electronica trade show from Tuesday, November 13 to Friday, November 16 in Munich. The demo brings together key functional safety technologies from Altia and Cypress which provide a complete, ISO 26262-compliant development ...
Harley Davidson Roma Is Proud To Announce The Opening Of Our Site (Popularity: ): 09-02-2018 - press.abc-directory.com -- Harley Davidson is one of the most recognizable motorcycle brands in the world. It is a brand that is associated with speed, quality, precision, and fine appearance. Harley Davidson Roma and Harley Davidson Usato Garantito offer the people of these areas the latest models to hit the market.Harley Davidson is the first name in style and high performance when it comes to motorcycles. You may intend ...
Metro Limo Cars Launches Its New Website For Limo Service in Oakland County & Surrounding Areas (Popularity: ): Southgate, MI —October 17, 2016— Metro Limo Cars, a professional and reliable company offering airport transportation and limousine service in Oakland, MI and areas is pleased to announce the launch of its new website. Located at limomacombcounty.com/, the new website offers an easy and quick access to essential information about Metro Limo Cars and its very popular and trusted airport limo service in Oakland County, MI and limo service in ...
Goodyear Names Rapin Vice President, Treasurer (Popularity: ): AKRON, Ohio, Aug. 20, 2015 -- The Goodyear Tire & Rubber Company announced today that Peter R. Rapin will join the company as vice president and treasurer. He will report to Laura K. Thompson, executive vice president and chief financial officer.Rapin most recently served as vice president, treasury and tax for TRW Automotive (now part of ZF Friedrichshafen AG) where he directed the global treasury, tax, insurance, and pension functions."We ...


Related Business 
UK Used Trucks For Sale And Export (Popularity: ): Specialists in the sale and distribution of used trucks and commercial vehicles to the UK, Africa and general overseas markets. We have a huge range of Rigid Trucks,Tipper Trucks, Tractor Units,Crane Trucks, Tanker Trucks, Refrigerated Trucks, Dropside Trucks, Flatbed Trucks, Box Trucks, Curtainsider Trucks, Truck Trailers,ERF,Foden,Daf,Hino,Mitsubishi,Mercedes,Renault,Scania,Volvo.
Nebraska Great Basin Trucks Volvo (Popularity: ): Dealers of Volvo heavy trucks, Ford commercial trucks and Hino trucks, parts and service.
City Trucks Inc. (Popularity: ): City Trucks Inc. is located in St. Louis, Missouri and specializes in Hino trucks for sale, service, parts, and fleet management.
Mass Dental Associates (Popularity: ): Mass Dental Associates provide the highest quality and services dentistry at affordable prices as well as customer satisfaction. Mass Dental Associates mission is always to deliver the highest top quality dentistry inside a comfortable, kid-friendly environment, also have a present day facility with all most technologically advanced approaches and equipment obtainable.
Ford Trucks For Sale USA (Popularity: ): Get top manufacturers of trucks and the top most models in top qualities in the top browsing manner online at TopLineTrucks.Com.
Ford trucks for sale (Popularity: ): This site is all about Top ten trucks of the trucking industries. The top ten makes are decided by checking many of the factors and elements consideration. There are different and unique facilities of buying the trucks with exclusive and extensive features. The trucks which are making the people enriched need some of the most qualitative nature and many of the factors to get considered. Here are some of the ...
Us trucks for sale (Popularity: ): US trucks requires many of the qualities as the number of industries are increasing and so are the truck dealers. These truck dealers need a destination or a platform where they can sell their vehicles and can widen the wings of their business. We have offered such a deliberate destination to them. At this website we are offering multiple numbers of types of trucks and are offering the buyers and ...
Custom Built Power Supplies (Popularity: ): HiTek Power is an experienced world leader in the design and manufacture of High Voltage Power Supplies ranging from 100V to 500kV and output power rating ranges from 1W to 40kW, providing complete solutions for a wide range of standard and custom OEM applications. HiTek Power ensures customer satisfaction through technical expertise, manufacturing excellence & product reliability. Specialised engineering teams cater for a wide spectrum of customer applications with purpose-built ...
Satisfaction Management Systems, Inc. (Popularity: ): SMS specializes in customer satisfaction, customer loyalty, customer value and Balanced Scorecard measurement and management. SMS is a market leader in providing strategic customer information to businesses gained through multiple forms of customer and marketplace data collection.
Customer Satisfaction Survey (Popularity: ): KPMG is a leading customer satisfaction survey service provider in India,KPMG’s Customer Satisfaction will be deployed using the unique combination of surveys and VOCs for selected clients. It enables the organization to create a trusted partnership with the client towards successful achievement of goals.