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Category:  Press » Travel & Leisure

 

Delta and Customers Show Flexibility as Air Travel Runs Smoothly

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2006-08-20 04:15:02     
Delta Air Lines

After one week of operating under new Transportation Security Administration (TSA) regulations, Delta Air Lines operations from check-in to baggage claim continue to run smoothly. Since Aug. 10, Delta reported no cancellations due to enhanced security, and related delays averaged 30 minutes during the height of the security incident. "Delta’s commitment to a safe, secure and reliable operation continues to be our top priority and thanks to the patience of our customers and diligent efforts of our employees around the globe, Delta’s operations were running normally shortly after the new security requirements were put in place,” said Joe Kolshak, executive vice president of Operations. ”Month to date, the airline’s completion factor is nearly 99 percent, with more than 75 percent of flights arriving on time – quite an accomplishment considering the severe weather that impacted Atlanta last week.” Security lines and check-in times in most U.S. airports have normalized. Customers are advised to check delta.com or their departing airport for expected security waits and the latest information about TSA requirements and carry-on restrictions. Customers originating outside the United States should contact their local Delta office or airport authorities to understand requirements and restrictions for flights to the U.S. The new security restrictions have increased checked baggage by approximately 20 percent throughout the system. Delta has increased staffing to handle the additional capacity and baggage operations have returned to normal. The Delta Shuttle has experienced a negligible increase in baggage and continues to offer streamlined boarding procedures. With security lines returning to normal and hourly departures, the Delta Shuttle remains the most convenient travel option connecting customers in New York, Washington, D.C. and Boston. Delta Air Lines (Other OTC: DALRQ) offers customers service to more destinations than any global airline with Delta and Delta Connection carrier service to 295 destinations in 46 countries. With more than 50 new international routes added in the last year, Delta is America’s fastest growing international airline and is the world’s leading carrier between the United States and destinations across Europe, India and Israel with flights to 29 trans-Atlantic destinations. To Latin America, Delta offers nearly 500 weekly flights to 47 destinations. Delta’s marketing alliances also allow customers to earn and redeem SkyMiles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Including its SkyTeam and worldwide codeshare partners, Delta offers flights to 470 worldwide destinations in 96 countries. Customers can check in for flights, print boarding passes and check flight status at delta.com.

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