EMC Corporation, the world leader in information management and storage, today announced that Cable & Wireless – after having used the EMC Smarts family of software to manage parts of the core network effectively for more than four years – is now deploying the software across multiple countries and managing key new domains, such as multi protocol label switching (MPLS) for its customers.

Cable & Wireless provides IP and data services for business customers in the U.S., Europe and Asia Pacific. The Cable & Wireless MPLS IP-VPN, a several-thousand-device Cisco-based network, provides a robust wide area network solution for connecting partners and customers at fixed and remote locations for Internet, intranet, extranet and e-business applications. For Cable & Wireless, business success depends on the availability and performance of this customer-critical infrastructure.

By providing automated, intelligent analysis of root-cause problems within the IT infrastructure, EMC Smarts enables Cable & Wireless network managers to ensure successful business operation around the clock. EMC Smarts is analyzing the relationships between each network device and building a complete picture of the effect of any fault, anywhere on the network, on business operation. The result is dramatically increased uptime through automated root-cause analysis – pinpointing any problem across the network and solving challenges in real time.

Mark Dearnley, Head of IT at Cable & Wireless Europe, Asia & USA, said, "We use a range of networks, so EMC Smarts’ product suite is ideal for our needs. The software enables us to understand the actual root cause of MPLS IP-VPN problems, no matter where they are, and act quickly to minimize downtime for customers."

With EMC Smarts Business Impact Manager, Cable & Wireless automatically calculates the effect of infrastructure and application issues on core services. Leveraging EMC Smarts Service Assurance Manager, Cable & Wireless integrates and correlates management information from multiple sources. Smarts Service Assurance Manager integrates directly with the EMC Smarts Business Dashboard to provide end-to-end visibility into the entire IT and business environment. Finally, EMC Smarts IP Availability Manager enables the company to quickly auto-discover details of its IT infrastructure, diagnosing the root cause of Layer 3 problems that could prove disruptive.

Dason Bodilly, Vice President, EMEA Operations for EMC Smarts, said, "At the start of the business relationship, Cable & Wireless chose EMC Smarts based on the power of the underlying technology. The ability of EMC Smarts applications to quickly discover complex infrastructures and pinpoint root-cause problems were core capabilities that Cable & Wireless valued and hoped to apply to new technologies moving forward. This is exactly what it is doing with its new MPLS implementation. As Cable & Wireless continues to lead the market in implementing emerging technologies that support its customers’ business goals, the company can count on EMC Smarts to meet its new and emerging technology requirements."

About EMC
EMC Corporation (NYSE: EMC) is the world leader in products, services and solutions for information management and storage that help organizations extract the maximum value from their information, at the lowest total cost, across every point in the information lifecycle.

About Cable & Wireless
Cable & Wireless is one of the world’s leading international communications companies. It operates through two standalone business units – International and U.K.

The International business unit operates integrated telecommunications companies in 33 countries offering mobile, broadband, domestic and international fixed line services to residential and business customers, with principal operations in the Caribbean, Panama, Macau, Monaco and the Channel Islands.

The U.K. business unit provides enterprise and carrier solutions to the largest users of telecoms services across the U.K., U.S., continental Europe and Asia, and wholesale broadband services in the U.K.